Refunds / Replacements

We want you to be completely satisfied with your purchase, and we understand that there may be instances where you may need to request a refund. Please read our terms below to understand the conditions under which we accept refund requests.

Our refund policy allows for a full refund within 14 days of purchase, provided that the game has not been downloaded or played. Once a game has been downloaded or played, we are unable to issue a refund. In cases where there are technical issues with the game that prevent it from being played, we will make every effort to resolve the issue and provide a refund if necessary.

Please note that refunds may take up to 3 business days to process, depending on your payment method and financial institution.

We require an image of any error / fault messages displayed upon code entry.

If you have any questions or concerns about our refund policy, please contact our customer support team. We are always happy to assist you.